Privacy Policy

1. Introduction

At Cyberlearnlimited, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software development services and platforms. Please read this privacy policy carefully. By using our services, you consent to the practices described in this policy.

2. Information We Collect

2.1. Personal Information

• Name and contact information (email, phone number)
• Company name and business information
• Payment and billing information
• Project requirements and technical specifications
• Communication history and support tickets

2.2. Technical Information

When you use our platforms or software solutions, we may collect technical data including IP addresses, browser types, device information, usage patterns, and performance metrics. This helps us improve our services and provide better support.

3. How We Use Your Information

• To develop, deliver, and maintain custom software solutions
• To provide technical support and customer service
• To process payments and maintain financial records
• To communicate project updates and service notifications
• To improve our services and develop new features
• To comply with legal and regulatory requirements

4. Data Protection and Security

We implement industry-standard security measures to protect your information, including:

• SSL/TLS encryption for all data transmission
• Secure cloud storage with encrypted backups
• Multi-factor authentication and access controls
• Regular security audits and penetration testing
• Employee training on data protection best practices
• Compliance with GDPR, CCPA, and other data protection regulations

5. Client Data and Intellectual Property

For software development projects:

• Client data and business information are treated as strictly confidential
• We sign Non-Disclosure Agreements (NDAs) when required
• Source code and intellectual property rights are handled per contract terms
• Project data is securely stored and accessible only to authorized team members
• Client data is never shared with third parties without explicit consent

6. Information Sharing

We may share your information with:

• Development team members (only information necessary for project execution)
• Third-party service providers (hosting, payment processing, analytics)
• Cloud infrastructure providers (AWS, Azure, Google Cloud)
• Legal authorities (when required by law or to protect our rights)

All third-party providers are carefully vetted and required to maintain appropriate security standards.

7. Your Rights

You have the right to:

• Access your personal information
• Request corrections to your information
• Request deletion of your information (subject to legal obligations)
• Opt-out of marketing communications
• Export your data in a portable format
• Object to automated decision-making processes

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and improve our services. You can control cookie preferences through your browser settings. Essential cookies required for platform functionality cannot be disabled.

9. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Project-related data is typically retained for 7 years after project completion for legal and accounting purposes.

10. International Data Transfers

If you are located outside Kenya, your information may be transferred to and processed in countries where our servers are located. We ensure appropriate safeguards are in place and comply with applicable data protection laws including GDPR for European clients.

11. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through prominent notices on our website.

12. Contact Information

For privacy-related inquiries, please contact our Data Protection Officer at:
Email: privacy@cyberlearnlimited.com